FAQ'S
Frequently asked questions
Questions About Us
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Is City Power and Gas a utility company in Pennsylvania?
No. City Power and Gas is an energy supplier. Your local Pennsylvania utility remains responsible for delivering electricity or natural gas to your property, maintaining the delivery system, reading your meter, and handling outages and emergencies.
Where does City Power and Gas offer energy service in Pennsylvania?
City Power and Gas offers electricity and natural gas supply plans in eligible Pennsylvania service areas. Available plans depend on your ZIP code, utility, and service type.
What is the difference between City Power and Gas and my Pennsylvania utility?
City Power and Gas supplies the electricity or natural gas you purchase. Your local Pennsylvania utility delivers that energy through its distribution system and remains responsible for maintaining the infrastructure and handling delivery-related service issues.
Questions About Switching Energy Suppliers
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Can I choose my electricity supplier in Pennsylvania?
Yes. Eligible Pennsylvania customers can choose a competitive electricity supplier. Your local utility continues to deliver the electricity, while the supplier provides the energy supply.
Can I choose my natural gas supplier in Pennsylvania?
Yes. Eligible Pennsylvania customers may also be able to choose a competitive natural gas supplier. Available suppliers and plans depend on your local utility and service area.
What happens if I don't choose an electricity supplier in Pennsylvania?
If you do not select a competitive electricity supplier, your utility will continue to provide electricity supply under its applicable default service arrangement. The utility's Price to Compare can be used as a benchmark when comparing competitive electricity supply offers.
How do I know if I can switch energy suppliers in Pennsylvania?
Supplier availability depends on your ZIP code, local utility, and type of energy service. Enter your service information to see whether City Power and Gas has an available electricity or natural gas plan for your property.
Will switching energy suppliers interrupt my electricity or natural gas service?
No. Switching suppliers does not interrupt the physical delivery of electricity or natural gas. Your local utility continues to deliver energy and maintain the infrastructure serving your property.
Do I need to contact my current energy supplier before switching?
Review your current supplier agreement first. Depending on your contract, there may be an early termination fee or other conditions. Once you choose a new supplier, the switching process can be coordinated with your local utility.
How long does it take to switch energy suppliers in Pennsylvania?
The timing can vary based on your local utility and billing cycle. After you enroll, your new supplier coordinates the switch with the utility. Your physical electricity or natural gas service continues throughout the transition.
I have an early termination fee. Should I switch energy suppliers?
Compare the potential savings from the new plan with the early termination fee and the remaining term of your current agreement. The right choice depends on the rates and contract terms involved.
What happens after I enroll with a Pennsylvania energy supplier?
Your new supplier submits the enrollment for processing with your local utility. The utility continues delivering energy while the supplier change takes effect according to the applicable billing schedule.
Questions About Our Rates
and Plans
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What is the Price to Compare in Pennsylvania?
The Price to Compare is the benchmark rate used by a Pennsylvania electric utility for the supply portion of its default service. Comparing a competitive supplier's electricity rate with your utility's Price to Compare can help you evaluate supply options.
How do I compare electricity rates in Pennsylvania?
Compare the supplier's price per kilowatt-hour with your utility's Price to Compare. Also review whether the plan is fixed or variable, the contract length, cancellation fees, monthly charges, renewal terms, and other conditions.
What is a fixed-rate electricity plan?
A fixed-rate electricity plan generally keeps the supply rate unchanged for the agreed contract period. Your total bill can still change as your electricity usage changes and because delivery charges and other applicable charges are separate from the supply rate.
What is a variable-rate electricity plan?
A variable-rate electricity plan can change over time according to market conditions and the terms of the plan. Review the plan documents carefully to understand when and how the rate may change.
Can my Pennsylvania electricity rate change after I enroll?
It depends on your plan. A fixed-rate plan generally maintains its supply rate during the contract term, while a variable-rate plan may change according to its terms and market conditions.
Where can I find my energy plan's Terms of Service?
Your plan's Terms of Service contains important information about the supply rate, contract length, fees, cancellation provisions, renewal terms, and other conditions. Review these documents before enrolling.
Are there hidden fees in Pennsylvania energy plans?
Plan-specific fees and charges should be disclosed in the applicable Terms of Service. Review the complete plan details before enrolling so you understand the costs and conditions associated with the offer.
Are taxes included in Pennsylvania energy pricing?
Taxes and other applicable charges can vary by location and plan. Review your plan documents and utility bill to understand which charges apply to your energy service.
How can I lower my electric bill in Pennsylvania?
Reducing electricity usage can help lower your energy costs. Using LED lighting, choosing energy-efficient appliances, reducing unnecessary electricity consumption, and maintaining heating and cooling equipment can improve energy efficiency.
How does the 2% Cashback Reward work?
If the 2% Cashback Reward is available with your selected plan, review the applicable program terms for eligibility, calculation, payment timing, and other conditions.
Can I switch to a different City Power and Gas plan?
Plan availability depends on your service location and the offers currently available. If another plan is available, compare its rate, contract term, fees, and Terms of Service before making a change.
Troubleshooting Questions
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What should I do if I can't see a price or enroll online?
Plan availability depends on your ZIP code, utility, service type, and current offers. If you cannot view a plan or complete enrollment, contact City Power and Gas for assistance.
What should I do if I entered incorrect information during enrollment?
Contact City Power and Gas as soon as possible so your enrollment information can be reviewed and corrected if necessary.
What should I do if I haven't received my enrollment confirmation email?
Check your spam or junk folder first. If you still cannot find the confirmation, contact City Power and Gas customer service to verify your enrollment.
Who should I contact for a Pennsylvania power outage or natural gas emergency?
Your local utility is responsible for electricity and natural gas delivery emergencies. Contact your utility immediately for an outage, gas leak, or other service emergency.
How do I make a complaint about my energy service?
Contact City Power and Gas customer service with the details of your concern. If the issue involves electricity or natural gas delivery, your local utility may also need to be contacted.
Questions About the Energy
Market
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What is energy deregulation in Pennsylvania?
Pennsylvania's competitive energy market allows eligible customers to choose their electricity or natural gas supplier. Your local utility continues to deliver the energy and maintain the delivery infrastructure.
What is an energy supplier in Pennsylvania?
An energy supplier provides the electricity or natural gas supply purchased by a customer. The local utility remains responsible for delivering that energy through its distribution system.
What is the difference between an energy supplier and a Pennsylvania utility?
The supplier provides the energy supply, while the utility delivers that energy to your property. Your utility also maintains the local infrastructure, reads your meter, and handles delivery-related emergencies.
What is Pennsylvania's electric choice?
Pennsylvania electric choice gives eligible customers the ability to select a competitive electricity supplier rather than relying solely on their utility's default electricity supply.
What is renewable energy?
Renewable energy comes from naturally replenishing sources such as solar, wind, hydroelectric, and geothermal resources. Renewable energy plans may be available depending on your location and the offers available in your Pennsylvania service area.