FAQ'S
Frequently asked questions
Questions About Us
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Is City Power and Gas a utility company?
No. City Power and Gas is an energy supplier, not a local utility. Your utility company remains responsible for delivering electricity or natural gas to your property, maintaining the local infrastructure, reading your meter, and responding to outages or service emergencies.
Where does City Power and Gas offer energy service in New York?
City Power and Gas offers electricity and natural gas supply plans in eligible New York service areas. Available plans and rates depend on your location, utility, and service type.
What is the difference between City Power and Gas and my utility company?
City Power and Gas supplies the electricity or natural gas you purchase. Your local utility delivers that energy through its distribution system and remains responsible for the physical delivery of service.
Questions About Enrollment
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How do I enroll with City Power and Gas if I don't have a copy of my utility bill?
If you do not have a current utility bill, you may still be able to begin enrollment using the account and service information available to you. The information required can depend on your location and the plan you select.
Can I enroll if I have a past-due utility balance?
Having a past-due balance does not necessarily prevent you from choosing an energy supplier. Your local utility remains responsible for your existing utility account and delivery service, while supplier enrollment applies to the energy supply portion of your service.
Will I be switching my utility when I enroll with City Power and Gas?
No. Enrolling with City Power and Gas changes your energy supplier, not your local utility. Your existing utility continues to deliver electricity or natural gas to your property.
Is my electricity or natural gas service at risk when I enroll with City Power and Gas?
No. Choosing an energy supplier does not change the physical delivery of electricity or natural gas. Your local utility continues to maintain the delivery system and respond to service emergencies.
Will switching energy suppliers affect my relationship with my local utility?
No. Your local utility continues to provide delivery service regardless of which eligible energy supplier you choose.
What if I change my mind after enrolling?
Review the terms of your enrollment, including any applicable cancellation or rescission rights and deadlines. If you decide not to proceed, contact City Power and Gas as soon as possible.
Do I need to contact my current energy supplier to switch to City Power and Gas?
You generally do not need to arrange the physical switch yourself. After you enroll, the supplier-switching process is coordinated with your local utility. Before switching, however, review your current agreement for any cancellation or early termination provisions.
I have an early termination fee with my current supplier. Should I switch?
Compare the potential savings from a new plan with any early termination fee in your current agreement. Review the remaining contract term, current rate, new rate, and other plan conditions before deciding whether switching makes financial sense.
What happens after I enroll with City Power and Gas?
After enrollment, your supplier information is submitted for processing with your local utility. Your utility continues delivering electricity or natural gas, and your new supply service begins according to the applicable utility and billing schedule.
How long does it take to start receiving energy supply from City Power and Gas?
The effective date of your new energy supply can depend on your local utility and billing cycle. Your electricity or natural gas service continues throughout the supplier transition.
Will I receive one bill or two after switching suppliers?
Billing arrangements can depend on your utility and service area. In many cases, your utility continues to provide the bill showing both supply and delivery charges. Review your enrollment terms for the billing arrangement that applies to your plan.
Questions About Our Rates
and Plans
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What is the difference between a fixed-rate and variable-rate energy plan?
A fixed-rate plan generally keeps the supply rate unchanged for the agreed contract period. A variable-rate plan can change according to market conditions and the terms of the agreement.
Are there hidden fees in City Power and Gas energy plans?
Plan-specific rates, fees, and other charges are disclosed in the applicable plan documents and Terms of Service. Review the complete plan details before enrolling rather than comparing offers based only on the advertised supply rate.
Are taxes included in energy pricing?
Taxes and other applicable charges can vary by location, utility, and plan. Review the plan documents and your utility bill to understand the charges that apply to your account.
How can I see electricity and natural gas prices in New York?
Available rates and plans depend on your location and service area. Enter your service information where available to view the plans and pricing options offered to your property.
How does the 2% Cashback Reward Work?
If the 2% Cashback Reward is available on your selected plan, review the applicable program terms for eligibility, calculation, timing, and any limitations. Reward conditions can vary by plan.
How can I track changes to my energy rate?
Your plan documents explain whether your rate is fixed or variable and how rate changes are handled. For a variable-rate plan, review your supplier communications and utility bills to monitor changes to your supply rate.
Can I switch to a different City Power and Gas plan?
Plan availability depends on your service location and the offers currently available to your account. If another City Power and Gas plan is available, review its rate, contract length, fees, and Terms of Service before making a change.
Troubleshooting Questions
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What should I do if the City Power and Gas website isn't displaying correctly?
Try refreshing your browser, clearing your browser cache, or using a current version of another browser. If the issue continues, contact City Power and Gas customer service for assistance.
How do I report a problem or file a complaint?
Contact City Power and Gas customer service with details about the issue, including your account information when applicable. For utility delivery or service issues, contact your local utility directly.
Why can't I see a price or enroll online?
Plan availability can depend on your ZIP code, utility, service type, and current offers. If you cannot see a plan or complete enrollment online, contact City Power and Gas for assistance.
What should I do if I entered incorrect information during enrollment?
Contact City Power and Gas as soon as possible so the enrollment information can be reviewed and corrected if necessary.
What should I do if I haven't received my enrollment confirmation email?
Check your spam or junk folder first. If you still cannot find the confirmation, contact City Power and Gas customer service to verify your enrollment information.
Who should I contact during a power outage or natural gas emergency?
Your local utility is responsible for electricity and natural gas delivery emergencies. If you experience an outage, gas leak, or other utility emergency, contact your local utility immediately.
Questions About the Energy
Market
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What is energy deregulation in New York?
Energy deregulation allows eligible New York customers to choose an energy supplier for their electricity or natural gas supply. Your local utility continues to deliver the energy and maintain the distribution infrastructure.
What is an ESCO in New York?
ESCO stands for Energy Services Company. An ESCO can provide electricity or natural gas supply to eligible New York customers, while the local utility continues to deliver that energy to the property.
Can I choose my electricity supplier in New York?
Yes. Eligible New York customers can choose an electricity supplier. Available suppliers, plans, and rates depend on your location and utility service area.
Can I choose my natural gas supplier in New York?
Eligible customers may also be able to choose a natural gas supplier. Availability depends on your local utility and service area.
What is the difference between an ESCO and a utility company?
An ESCO provides the energy supply, while your utility delivers that energy through the local distribution system. The utility remains responsible for infrastructure, meter services, outages, and other delivery-related issues.
What is renewable energy?
Renewable energy comes from naturally replenishing sources such as solar, wind, hydroelectric, and geothermal resources. Renewable energy plans may be available depending on your location and the offers available in your market.